Please read our Return & Exchange Policy carefully if you wish to return a product. If your request falls within our policy, we will be happy to assist you.
General Conditions
- Returns or exchanges are only accepted within 6 days of receiving the product.
- Sale or discounted orders are not eligible for return or exchange.
- To cancel your order, please email us at customersupport@nishhair.com within 24hrs of placing the order.
- A valid reason must be provided for the return or exchange.
- After 6 days of delivery, no returns or exchanges will be processed.
Products Not Eligible for Return or Exchange
- Sale Orders / Discounted Products
- Orders purchased using a coupon code or store credit
- Accessories such as Evil Eye Jewel products, Scrunchies by Dinckle, Hair clips, and Combs
- Products purchased from pop-ups/exhibitions or in-studio trials
- Products that have been coloured, chemically treated, or damaged due to styling post-purchase
Return Process
For Domestic Orders (within India):
- Initiate Return/Exchange: Log in to your account on nishhair.com or click on this link and choose the product you want to return. Provide your reason and attach a picture.
- Approval: Our team will review your request. If eligible, we will approve the exchange and arrange a reverse pickup.
- Shipping & Quality Check: Once the product reaches us, it undergoes a quality check (QC) to ensure it’s in original condition.
- Processing Time: The exchange and store credit issuing process takes 7-10 working days, as we arrange reverse pickup, conduct QC, and then issue store credit or dispatch the exchanged product.
For International Orders (outside India):
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Initiate Return/Exchange: Email us at customersupport@nishhair.com with your order details and reason for exchange.
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Approval & Shipping: If approved, you’ll need to ship the product back to our Indian address at your own expense. Reverse pickup charges are to be borne by the customer.
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Quality Check & Processing: Once we receive the product and confirm its condition, we’ll issue the store credit to you via email.
Important Instructions
- Ensure the product is in the same condition as when received. Used or altered products (washed, cut, colored, chemically treated, or brushed for curly or wavy hair) will not be accepted.
- Record an unboxing video of the package before opening the courier seal to claim any physical damage or missing products. Returns/exchanges for damaged or defective products require valid video proof.
- Clearly mention your order number and contact number on the package when returning it.
- INR 200 will be deducted for all returns/exchanges for logistics, prepping and packaging purposes
Refund and Store Credit
- WE DO NOT OFFER BANK REFUNDS. All refunds are provided as store credit.
- Store credit will be issued after deducting Rs200 and can be used for future purchases or gifting.
- Store credit will be sent directly to you via email.
- Products bought after issuing the store credit are not eligible for the return and exchange process.
Please Note: During festivals, Sale, adverse weather conditions like rains, natural calamities or political crises and curfews, your shipment may take upto 20 days to deliver. We assure you that we will try our best to deliver your product. However this not be considered as a valid reason for cancelation or refund.
Disclaimer
We sell Nish Hair products only through our official websites: nishhair.com and nishhair.co.
Additionally, we sell on trusted eCommerce platforms like Amazon, Blinkit, and Myntra under the brand name Nish Hair.
Our official stores are located at:
- Andheri, Mumbai
- Worli, Mumbai
- Al Seef, Dubai
We also retail through Broadway stores in Delhi and Hyderabad under the brand name Nish Hair.
Beware of Scams: Please do not purchase Nish Hair products from any other websites or unauthorized sellers. We cannot provide support or guarantee authenticity for purchases made outside our official channels. Unfortunately, many customers get scammed, and if it is not an official purchase, we will not be able to assist you.
Contact Us
For any issues or assistance, please feel free to email us at customersupport@nishhair.com OR call us at +91 90763 90361 / +91 91366 77749
